The Copa Airlines Addis Ababa Office is located at Bole International Airport (ADD), Addis Ababa, Ethiopia (Airport Code: ADD). The Airport Office Details include assistance with flight bookings, ticket changes, cancellations, baggage services, seat selection, special requests, and general travel support; passengers can also use Copa Airlines online check-in through the official website or mobile app, and for quick help or inquiries, contact +1-844-238-2070.
Copa Airlines Addis Ababa Office – Location & Contact Details
Address:
Bole International Airport (ADD)
Addis Ababa, Ethiopia
Phone Number:
📞 +1-844-238-2070 (General airline / customer assistance)
If you require Copa Airlines-specific support at this location, it is recommended to call ahead and request to be connected to the airline service desk.
Working Hours
Copa Airlines’s airport desk working hours in Addis Ababa may vary depending on flight schedules and staff availability. While Bole International Airport operates 24 hours, airline counters typically operate around scheduled departures and arrivals. Calling ahead is advised to confirm service desk availability before your visit.
Services Offered at Copa Airlines Addis Ababa Office
At the Copa Airlines counter or airport office, passengers can typically receive assistance with:
- Flight reservations, ticket changes, and cancellations
- Baggage inquiries, check-in support, and special luggage handling
- Seat assignments and cabin preference requests
- Assistance for frequent flyer / Copa Airlines Plus members
- General customer service related to routes, fares, transit, and connections
- Support with travel documentation and itinerary questions
For complex issues such as lost baggage claims, upgrade requests, or multi-city itineraries, passengers may be redirected to Copa Airlines’s central customer service center.
Copa Airlines Headquarters / Global Support
For advanced support, global travel concerns, or premium travel assistance, passengers may contact Copa Airlines’s headquarters:
Address:
Copa Airlines
Paseo de la Castellana, 49
28046 Madrid, Spain
Phone:
📞 +1-844-238-2070
The headquarters oversees major operational decisions, international customer care, and premium travel support.
FAQs – Copa Airlines Addis Ababa Office
Q1. Do I need to visit the office for reservations or changes?
No — most bookings, changes, and cancellations can be handled online or through the Copa Airlines mobile app. The Addis Ababa office is mainly for in-airport assistance.
Q2. Does the office handle baggage claims?
Yes — baggage support is available for Copa Airlines-operated and partner flights. More complex baggage cases may be managed by Copa Airlines’s customer care team.
Q3. Can I request seat upgrades or special services at the desk?
Basic seat and service requests can be arranged at the counter; confirmed upgrades and elite-level assistance are generally handled through Copa Airlines Plus or central customer care.
Q4. Are the working hours fixed?
No — hours depend on flight schedules and staffing. Always call ahead to confirm before visiting.
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Final Thoughts
If you are traveling through Addis Ababa and need assistance from Copa Airlines, contacting or visiting the Bole International Airport office (ADD) is a convenient option. For specialized, international, or premium travel support, Copa Airlines’s global customer service and headquarters remain the best points of contact. Checking your flight details and service availability before your visit helps ensure a smooth and stress-free travel experience.
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